Legal
Last updated: August 2026 · Applies to Voice Qualifier, a build delivered by Aeterna AI Architects
1. Scope of this document
This page governs your use of the Voice Qualifier marketing site and enquiry process, and the standard terms under which a Voice Qualifier build is delivered once commissioned. The signed statement of work you receive before work begins takes precedence over this page where the two differ.
2. What is delivered
A Voice Qualifier build is custom software: an AI phone-qualification agent, built on Twilio, that places or receives calls, asks the script you configure, listens to and classifies the answer, and pushes the result to your CRM or webhook. Deliverables, fixed price, and delivery date are confirmed in writing before work begins.
2.1 Ownership
You own the call script, the classification outcomes, and the call data your instance processes, from the moment of delivery. Aeterna AI Architects retains ownership of the underlying reusable telephony and classification infrastructure used to build it.
2.2 Acceptable use and telephony compliance
- You are solely responsible for complying with telemarketing, robocall, and call-recording consent laws in every jurisdiction you place or receive calls in (e.g. TCPA in the US, GDPR-adjacent consent rules in the EU/UK) — we build the calling engine, you are the party placing the calls under your own Twilio account and are the data controller for call content.
- You will not use a delivered instance for calls intended to deceive, defraud, or impersonate another party or organization.
- You are responsible for keeping any API keys, Twilio credentials, or webhook secrets issued to your instance confidential.
2.3 Warranty and liability
We warrant the delivered software matches the agreed scope and functions as specified at handoff. Classification of a call outcome is produced by an LLM call with a keyword-based fallback — it is a qualification aid, not a guarantee of accuracy in every case, and you should treat classifications as a first pass a human can review for high-stakes decisions. Our liability for any claim arising from a delivered build is capped at the amount paid for that build; we are not liable for indirect or consequential damages, including any regulatory penalty arising from your use of the calling capability outside the scope you specified.
2.4 Post-delivery changes
Script, branching-logic, or classification-outcome changes are chargeable per the rate agreed at scoping unless covered by an active support agreement.
3. Privacy Policy
3.1 What we collect on this site
This marketing site does not use tracking cookies, analytics scripts, or fingerprinting. The only data we receive is what you submit through a contact channel to scope a build, used exclusively to respond to your enquiry — never sold or shared with third parties.
3.2 What the delivered software does with data
A deployed Voice Qualifier instance sends call outcomes and any transcript data only to the destination(s) you configure — your CRM, your webhook. We do not retain a standing copy of call audio or transcripts, and we do not have standing access to your deployed instance beyond a specific, time-boxed support task you grant.
3.3 Call recipients' rights
Because this product places or receives phone calls with real people, you as the operator are responsible for any consent, disclosure, or opt-out mechanism required in your jurisdiction — this is a call-content and telephony-compliance responsibility that sits with you, not with Aeterna AI Architects.
3.4 Sub-processors and data transfer
A delivered instance necessarily routes call handling through Twilio (under your own Twilio account) and call classification through the LLM provider you choose (OpenAI, Anthropic, or Gemini, under your own account). These are your sub-processors, not ours — we do not sit between you and them as a data intermediary. Where any of these providers process data outside your jurisdiction, their own Standard Contractual Clauses or equivalent transfer mechanism applies.
3.5 Data Processing Agreement
A Data Processing Agreement covering the enquiry-stage data described in 3.1 is available on request for enterprise engagements — contact us through your usual channel.
4. Voice Qualifier in the Aeterna ecosystem
Voice Qualifier runs standalone against any script and CRM webhook you configure, but a qualified call result is built to flow directly into other Aeterna AI Architects modules — for example, feeding a qualified lead straight into a Match Engine scoring pipeline. Running it alone requires none of this.
5. Contact
For any legal, contractual, or privacy question about a specific build, reach out through the channel you used to place your order.